Holistic and state-of-the-art management of customer-facing units (retail outlets, bank branches, restaurants, etc …)
The training day aims at helping outlet managers reach their highest level of performance, and at using their capabilities in the best way: through appraising every angle of every issue that they must decide on and of every problem that they must solve, whether they are dealing with a customer or an employee. In other words, how to have a 360 degrees view.
Thursday, October 15, 2015
|Four and a half hours from 15:00 pm to 19:30 pm|