Enhancing Customer Support for Technicians

Programme Objectives

  • To understand the objectives of enhancing customer support for technicians

  • To know the crucial role that technicians play in a company

  • To identify different types of technical support and service

  • To determine state-of-the-art processes for problem solving and for problem prevention

  • To determine the different personality types of technicians

  • To emphasize the relationship between customer support and company image

  • To learn how to develop a process for client support in order to solve client problems

  • To learn how to enhance the work quality through documenting and reporting non conformities

  • To understand the vital importance of active listening and questioning techniques for the customer support technician’s job

  • To pinpoint the essential role of planning for a support technician.


“Analytical software enables you to shift human resources from raw data collection to value-added customer service and support where the human touch makes a profound difference". William Gates.